2010 Volunteer Inquiry Survey

In the summer of 2010, National CASA surveyed the 62,200 people who were connected with their local CASA/GAL program through the National CASA website. A total of 5,236 people (8.5%) completed the survey.

Following are the key findings of the survey. For additional information, please contact Jim Clune, National CASA's chief communications officer.


1. How did you hear about the CASA cause? Did you become a volunteer?

Heard About the CASA Cause from.... Percentage Referred Percentage of Those Referred Who Became CASA Volunteers
A Conversation 26% 16%
Dr. Phil Show 18% 19%
Editorial 16% 20%
Internet    16% 13%
TV PSA 10% 16%
Not Sure 6% 11%
Event/Meeting 4% 19%


2. How long did it take you to hear from your local program? Did you become a volunteer?

Potential Volunteer Heard from Local Program.... Percentage of Inquirers Who Became Volunteers
Within a Week of Making Inquiry 40%
1 - 2 Weeks 15%
2 - 4 Weeks 7%
More than 1 Month 6%
Not Yet Contacted 24%
Not Sure 8%


3. Why were you interested in becoming a CASA volunteer?

Reason for Interest Percentage of Inquirers Who Became Volunteers
Interest in Children's Issues 78%
Ability to Positively Impact a Child 72%
Want a Powerful, Significant Volunteer Experience 45%
Looking for Volunteer Opportunity to Use My Skills 38%
Past Experience with Foster Care, Family Court System 23%
Previous Knowledge of CASA 12%
Media Coverage 5%


4. Why didn't you become a CASA volunteer? 

Reason for Not Volunteering Percentage of Inquirers Who Became Volunteers
Time Commitment 32%
Never Heard Back 29%
Did Not Understand When Inquired 6%
Too Emotionally Upsetting 5%
Selected Another Organization 4%
Negative Local Program Experience 4%

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