CASA Effectiveness Manual Part 2

Volunteer and Program Activity Goals
Volunteer Activity Goals

Definition:
Volunteer activity goals are the advocacy activities volunteers engage in to serve children.

  • Volunteer activity goals are based on the following beliefs regarding active advocacy.
  • Volunteers should have frequent contacts with children and families.
  • Volunteers should have frequent contacts with collaterals involved with the case.
  • Volunteers should attend all court hearings and child welfare case review meetings.
  • Volunteers should turn in monthly reports and court reports in a timely manner.

Definition and Measurement Volunteer Activity Goals

Volunteer Activity Goal #1
CASA volunteers should have frequent contact with child(ren) and families (foster and biological) involved in the case and be perceived as being helpful.

Definition:
Contacts are defined as both in-person (face to face) and telephone contacts. Frequency of contacts may be determined by individual CASA programs.

Measures:

    1. Average number of contacts and time spent per child per month/year.
    2. Average number of contacts and time spent with parents and foster parents per month/year.
    3. Results from Children’s Survey.
    4. Results from Parent or Caregiver Survey.

Volunteer Activity Goal #2
CASA volunteers should maintain frequent contact with collaterals involved with the case and be perceived as being beneficial.

Definitions:
Collaterals are those people significant to the child and the case such as: therapists, school personnel, child welfare workers, big brothers/sisters, GALs, day care providers, group home staff.

Contacts include in-person (face-to-face), telephone contacts, and written correspondence.

Frequency may be determined by individual CASA programs.

Measures:

  1. Average number of contacts with collateral per child per month/year.
  2. Results from Collaborative Agency Survey.

Volunteer Activity Goal #3
CASA volunteers should attend court hearings and child welfare case planning and review meetings.

Definition:
Case planning and review meetings are the meetings held by the child welfare agency. By law these meetings should occur every six months.

Measures:

  1. Percent of court hearings attended by volunteers.
  2. Percent of child welfare case review meetings attended by volunteers.

Volunteer Activity Goal #4
CASA volunteers should turn in monthly reports and court reports in a timely manner.

Measures:

  1. Percent of volunteers who turned in monthly reports on time this month.
  2. Percent increase from last month of volunteers who turned in monthly reports on time.
  3. Percent of volunteers that turned in court reports on time during the past six months.
  4. Percent increase from previous six months of volunteers who turned in court reports on time.

Summary of Volunteer Activity Goals

  • CASA volunteers should have frequent contact with child(ren) and families (foster and biological) involved in the case.
  • CASA volunteers should maintain frequent contact with collaterals involved with the case.
  • CASA volunteers should attend court hearings and child welfare case planning and review meetings.
  • CASA volunteers should turn in monthly reports and court reports in a timely manner.

Examples of Program Goals Related to Volunteer Activities

  • The average amount of time CASAs spend with children will increase by 20% this year/month.
  • The average amount of time CASAs spend with children will exceed three hours per month (or 18 hours per 6 months).
  • The average number of contacts made by CASA volunteers with families will increase by 20% this year/month.
  • The average number of contacts made by CASA volunteers with collaterals will increase by 20% this year/month.
  • CASA volunteers will attend 95% of the court hearings for their cases.
  • CASA volunteers will attend 95% of the child welfare case review hearings for their cases.
  • Volunteers will turn in their monthly activity reports, on time, 100% of the time.
  • Volunteers will turn in their court reports, on time, 100% of the time.

Program Activity Goals

Definition:
Program activity goals are the activities programs engage in to serve more children and better meet the needs of the volunteers.

Program activities are based on the following beliefs:

  • Programs should increase the number of volunteers assigned to cases.
  • Programs should increase the number of children served.
  • Training should prepare volunteers for their roles.
  • Supervision should meet the needs of the volunteers.

Definition and Measurement Program Activity Goals

Program Activity Goal #1
The number of volunteers assigned to cases should increase.

Measures:

  1. Number of CASAs assigned to cases.
  2. Percent increase in the number of volunteers assigned to cases from previous year.
  3. Number of volunteers still active 12, 18, and 24 months after case assigned.

Program Activity Goal #2
The number of children served by volunteers should increase.

Measures:

  1. Number of children served by program.
  2. Percent increase in the number of children served from previous year.

Program Activity Goal #3
Training should meet the needs of the volunteers and prepare them for their advocacy role.

Definition:
Training is the initial training program for CASA volunteers.

In-services are the continued training programs offered and provided to volunteers.

Measures:

  1. Number of volunteers completing initial training program during the past year.
  2. Percent increase in number completing training from previous year.
  3. Monthly average of in-service training hours available to CASAs during the past year.
  4. Monthly average of in-service training hours attended.
  5. Results from volunteer survey.

Program Activity Goal #4
Supervision of volunteers should meet their needs.

Definition:
Supervision is defined as face-to-face and telephone case consultation between a CASA supervisor and CASA volunteer.

Measures:

  1. Average and number of contacts between a supervisor and CASA volunteer.
  2. Results from volunteer survey.

Summary of Program Activity Goals

  • The number of volunteers assigned to cases should increase.
  • The number of children served by volunteers should increase number of children served.
  • Training should meet the needs of the volunteers and prepare them for their advocacy role.
  • Supervision of volunteers should meet their needs.

Examples of Program Goals Related to Program Activities

  • The number of volunteers assigned to cases will increase 15% this year.
  • The number of children served by volunteers will increase 20% this year.
  • The number of volunteers attending the in-service trainings will increase this year/month.
  • The average number of face to face contacts between supervisors and CASA will increase this year/month.

Summary of All Goals Summary of Client Outcome Goals

  • Children should be safe while in placement and after court case closure.
  • Children should live in permanent, safe, family homes.
  • Children should spend the least amount of time under court jurisdiction as possible.

Summary of Process Goals

  • Children should experience stability while in placement and sibling groups should be placed together.
  • While in care, children should be in the least restrictive placement consistent with their needs.
  • While in care, children should be placed in close proximity of the planned permanent home in order to allow for frequent visitation.
  • Cases should have written case plans. Significant parties should be involved in the case planning meetings and subsequent review meetings and agree to work to implement the plan. Case plans should be reviewed at least every six months.
  • Services called for in the case plan should be provided.
  • Children should have frequent visitation with the family identified as permanent.

Summary of Volunteer Activity Goals

  • CASA volunteers should have frequent contact with child(ren) and families (foster and biological) involved in the case.
  • CASA volunteers should maintain frequent contact with collaterals involved with the case.
  • CASA volunteers should attend court hearings and child welfare case planning and review meetings.
  • CASA volunteers should turn in monthly reports and court reports in a timely manner.
  • The number of volunteers assigned to cases should increase.
  • The number of children served by volunteers should increase number of children served.
  • Training should meet the needs of the volunteers and prepare them for their advocacy role.
  • Supervision of volunteers should meet their needs.

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