Screening Volunteers

National CASA standards require that all potential volunteers undergo a thorough screening process that includes: a written application, in-person interview, reference checks, Social Security number verification, criminal records check*, sex offender registry check and, if permissible by law, a child protective services history check.

For additional information about volunteer screening requirements, please refer to section 7.B.: "Volunteer Application, Screening, Selection and Transfer Process" of the Standards for Local CASA GAL Programs 2012 Edition (600 KB PDF) and also the "Requirements and Guidelines for Screening Prospective CASA and GAL Volunteers." 



Intellicorp is a preferred provider of criminal background checks for potential volunteers and employees of CASA and GAL programs throughout the United States. An easy-to-use interface provides you with quality and validated criminal results at discounted prices. Experience the difference of our support capabilities, which includes personalized customer service, training, and compliance. You also get the advantage of streamlined processes and paramount privacy and security when it comes to protecting sensitive information. IntelliCorp is a Verisk Analytics company, and has earned formal accreditation through the National Association of Professional Background Screeners (NAPBS).

Have questions? Contact:

Scott Eigenbrod
Toll Free: 800.539.3717 x121
Direct: 216.450.5168

First Advantage

First Advantage is a preferred provider of criminal background checks for potential volunteers and employees of CASA and GAL programs throughout the United States.

A criminal records check* is a necessary element in program screening of potential volunteers and employees. This partnership with First Advantage provides access to a national criminal background check that includes a 50-state sex offender registry as well as state, county, motor vehicle, credit and other valuable searches. Through the partnership, First Advantage is able to provide certain background searches at discounted rates, such as criminal and Social Security Number verification checks.

Download the First Advantage guide (193 KB PDF), containing important information about First Advantage and their national criminal file database.

For questions and support regarding First Advantage contact:

First Advantage
Vanita Wadhwani | Customer Success Manager
M: 973.641.0527 |

Customer Solutions Center (CSC) Contact Information
800-888-5773 Background and Drug Testing

877-491-1752 Fingerprinting

Verified Volunteers

Verified Volunteers is a preferred provider of background checks for CASA and GAL volunteers around the country. Verified Volunteers is the only background check platform tailored to the specific needs of the non-profit service sector and the first online community to mobilize repeat, vetted volunteers. Verified Volunteers is designed to make volunteer screening faster, easier and less costly for nonprofits and volunteers themselves.

Read more about the benefits of Verified Volunteers.

For questions and support regarding Verified Volunteers contact:

Regional (For all local CASA programs who need information)
East Coast: Brendan Kelly | 646.229.3123 | 
Midwest: Bryan Noller | 216.685.7166 | 
West Coast: Braden Beisse | 503.349.2503 | 
Overall Service Contact: Kim Chochon | 206.300.6315 |  

Additional resources

Statewide Criminal Background Check* Resources, includes a list of state child abuse registries.

Volunteer Interview Scenarios: Sample CASA/GAL volunteer interview questions

Staff Worksheet: Planning for Volunteers

Effective Volunteer Interviewing

Free whitepaper from Verified Volunteers: Counting the Costs of a Bad Volunteer.

*One of the greatest challenges in screening criminal records of CASA/GAL applicants, volunteers and staff is that no single source exists that provides complete, up-to-date information about a person's criminal history. In order to conduct the most thorough check possible, a CASA program must understand the available resources, choose to check those that will give them the most thorough and accurate information, and know how to access them.





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