Communication

National CASA offers the following information and resources to help advocates communicate with children and other members of the child welfare community.

Publications - National CASA

Intercultural Communication: Kali Scolnick, educator and intercultural consultant, discusses the importance of intercultural communication. Listen to the podcast using the audio player below. 

National CASA Training Videos:

View sample interactions between a volunteer and a child. Each Flash file contains two versions of the same video.In the first version you’ll be able to observe and take your own notes about strategies you see the volunteer using. In the second version, you’ll be able to compare the notes you took with notes taken by an experienced CASA/GAL volunteer supervisor.

• Interviewing Skills: Talking with a 4-year-old child:  Observe some of the strategies and techniques that a volunteer may wish to use in order to break the ice with a caregiver and a pre-school-aged child
• Interviewing Skills: Talking with a 10-year-old child: Observe some of the strategies and techniques that a volunteer incorporates as she attempts to build rapport with a pre-teen youth.

• Confidentiality: Tips for obtaining records and a case study on confidentiality

Websites 

• Association for Conflict Resolution
  ACR is a professional organization dedicated to enhancing the practice and public understanding of conflict resolution.
• CR Info: The Conflict Resolution Information Source
  This site provides extensive information about conflict resolution, including articles and resources on more than 600 topics.
• Center for Adult English Language Acquisition
  CAELA's mission is to assist states with emerging populations who are learning English as a second language (ESL).
• Center for Applied Linguistics
  This site provides resources for a better understanding of culture through languages.