Examples of the Indicators of Compliance

The following support documents (indicators of compliance) must accompany the standards self-assessment tool. Be sure to include the date that the document was created and/or most recently revised and approved.

The list below includes links to examples of supporting documents. These sample documents are from various CASA/GAL programs across the country and are compliant with National CASA standards. Thank you to the programs that shared examples of their work.

These examples and guidelines are not meant to be templates for simple copying. Not all indicators of compliance will have examples, as some are static documents that a program either has or doesn't have based on their model and income base (i.e. Court Rules, Form 990). If you plan to utilize any of these documents for your program, be sure to review the document closely, adapt or modify as required and appropriate, paying close attention to applicable state and local laws. Also, be sure to get approval from your governing body before implementing any new policies or procedures. If you have questions about any of the indicators of compliance, please check in with your regional program specialist, state director and/or quality assurance specialist.

To download a single sample indicator of compliance, right click on it's link, and select 'Save Target As' to save it to your hard drive.

Standard 1: CASA/GAL Program Mission and Purpose

Mission Statement:
Articles of Incorporation:
Written Working Agreement:
State Statute Relating to CASA/GAL Program
Court Rules Relating to CASA/GAL Program

Standard 2: Program Governance

Bylaws
Organizational Chart:
List of Current Board with Affiliations:
Board Member Job Description:
- Sample 1 (15 KB PDF)
- Sample 2 (25 KB PDF)
Board Orientation Checklist
Conflict of Interest Policy
Agreement with Umbrella Agency
Board Recruitment Strategy Plan
Board Election and Screening Procedures

Standard 4: National Affiliation

Sample of Graphics Usage

Standard 6: Human Resource Management

Personnel Policies
Equal Employment Opportunity Policy
- Sample 1 (12 KB PDF)
- Sample 2 (135 KB PDF)
Job Description for Staff Positions
Screening Policy for Staff
Staff Orientation Checklist
Sample Employee Performance Review Form
Succession Plan
Written Grievance Procedure
Employee Access and Review Records Policy
Whistleblower Policy

Standard 7: Volunteer Management

Job Description for CASA/GAL Volunteer
Volunteer Applications
Volunteer Interview Questions
Volunteer Reference Form
Volunteer Training Agenda
Table of Contents from Volunteer Training Manual (if other than National CASA training curriculum)
Volunteer Policies and Procedures
Policies on Transporting Children
Volunteer Termination Policy
Sample Court Orders Appointing a Volunteer
Sample Notice of Volunteer Appointment
- Sample 1 (11 KB PDF)
- Sample 2 (59 KB PDF)
List of In-Service Trainings
Exception Form for Exceeding the Two-Case Limit (63 KB PDF)
Exception Form for Monthly Visit Standard (60 KB PDF)

Standard 8: Financial, Facility and Risk Management

Verification of Non-Profit Status (501c3)
Financial Internal Controls Policy
Most Recent Year-End Financial Statements (13 KB PDF)
Operating Budget for Current Fiscal Year
Most Recent IRS Form 990
Most Recent Financial Review (for programs with expenditures between $50,000 and $200,000 annually)
Most Recent Program Audit (for programs with expenditures of over $200,000 annually)
Standard Nonprofit Organization Review Report (12 KB PDF)
Proof of Any Forms of Liability Insurance and/or Statutory Immunity
Risk Management Plan

Standard 9: Public Relations

Program Brochure
Written Crisis Management Plan

Standard 10: Planning Evaluation

Most Recent Report of Statistical Information
Written Confidentiality Policy

Standard 11: Record Keeping

Standard 12: Inclusiveness and Diversity

Inclusiveness and Diversity Plan
Inclusiveness and Diversity Plan Progress Report

Your Input

As always, we welcome your questions, comments, and suggestions about the quality assurance system. Please direct your input to qa@nationalcasa.org or by telephone at 800-628-3233.

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Examples of the Indicators of Compliance

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