State & Local Programs

Management and Operations

Effective management is the cornerstone to building a successful CASA program.

In this section you will find resources on the following topics:

New Program Development: Guide to Program Development, examples of mission statements, assessing the need for a CASA program and more

Program Governance: Making committees work effectively, board scandals, web-based resources and more

National CASA Publications: Achieving Our Mission, Communications Manual, and others

Human Resources: Employment Practices Handbook, dealing with conflict, interviewing principles and more

Financial Oversight and Risk Management: National insurance program, web-based resources and more

Data Collection and Evaluation: State and local survey reports, national research findings and other statistics

Tribal CASA: Resources to help build and strengthen programs working with tribal courts.

Additional Resources

Understanding Disproportionality: Publications and online resources created by National CASA and other organizations, offered to help CASA/GAL programs understand and address the issues of disproportionality as they affect the children and families we serve.

Requires login to accessPeer Coordinator Model: The Peer Coordinator Model uses seasoned volunteers to support, coach and supervise advocate volunteers. This section includes a manual to guide you through the transition, training materials and implementation documents provided by local CASA programs.

Fast eForms: A series of PDF forms developed by the executive director of the Lucas County CASA program (OH) to simplify volunteer management and court reporting.

"Volunteer Advisory Panel Provides Perspective, Builds Engagement": An article by Gloria Bunce, executive director of CASA Kane County (IL), about how the organization is expanding their relationship with volunteers and benefitting from their wisdom through a volunteer advisory panel.

Strengths and Challenges for CASA/GAL Programs Serving Multiple Counties or Jurisdictions: National CASA technical assistance bulletin with summary of survey findings examining strengths and challenges for programs serving multiple counties and jurisdictions. Includes recommendations for the development and expansion of this type of CASA/GAL program.


Program Expansion: Sally Erny, National CASA's chief program officer, explains the process of local programs expanding into neighboring districts. Listen using the audio player below.

The US Department of Justice has supported CASA advocacy since 1985 through its Office of Juvenile Justice and Delinquency Prevention.
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