State & Local Programs

Governance Excellence Initiative

Access to nearly a thousand governance resources begins here. Activate now!

Mother's Day Marketing Toolkit

The Mother's Day Toolkit includes files that can be edited and customized with your program's logo by a local designer or by anyone who has Adobe Creative Suite.

How is National CASA Doing? 

Local programs are invited to take a 10-minute survey and tell National CASA how it is doing and be entered to win a hotel room or conference registration in Boston.       

Standards & Quality Assurance

Standards and QA Redesign FAQ

Standards and QA Webinar – April 14, 2017

The goal of our local and state standards is to establish requirements that we believe will assure quality while allowing individual organizations room for creativity and innovation. Administrative and program staff must weigh how to create efficiencies and effectiveness to arrive at the highest quality advocacy on behalf of the children they serve, related to their models, governing structure and legislated constraints.  It is expected that programs make decisions related to best practices with continual reflection and evaluation of outcomes for children.

A set of quality standards to measure a program’s operations demonstrate that an organization:

  • Respects and protects the children it serves
  • Utilizes established policies and procedures necessary for effective management
  • Manages its financial affairs prudently and is committed to the principles of public disclosure
  • Continually evaluates its services and operations

Our standards provide a framework for quality program management. They define the most effective overall approach to manage a particular aspect of program operation as well as requirements to operationalize the overall standard by specifying the practices that carry out the intent.

A primary goal and guiding principle of the quality assurance system is to strengthen organizations and ultimately support their efforts to provide high quality child advocacy and achieve the maximum level of excellence.  The National CASA Self-Assessment tools, one for state organizations and another for local programs, are used to measure compliance with standards.  Each state organization and local program participates in the self-assessment process once every four years.

Local Standards for CASA/GAL Organizations

Standards for Local CASA GAL Programs 2012 Edition (600 KB PDF)

Indicators of Compliance Examples

Self Assessment Questions (335 KB PDF)

State Standards for CASA/GAL Organizations

State Organization Self-Assessment Questions (267 KB PDF)

State Organization Self-Assessment Examples

Standards for State CASA/GAL Organizations (380.83 KB PDF)

National CASA Protocols

National CASA Resource Development Protocol (94.79 KB PDF)

National CASA Government Relations Protocol (65.70 KB PDF)

Related Documents

Using Online Video Applications: Rules for use of online video chat technology in conducting CASA work (revised 4/2014)

Frequently Asked Questions (31.91 KB PDF) (4/17)

National CASA Graphic Standards (2 MB PDF)


The US Department of Justice has supported CASA advocacy since 1985 through its Office of Juvenile Justice and Delinquency Prevention.
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